Help - Policies and Procedures - Borrowing Help

What follows are frequently asked questions about borrowing policies. Click the question to hear the question and answer. Each answer is followed by a back to top link that leads back to the list of questions.

• What is 'My Cart'?
• How many titles can I have in my Cart at the same time?
• How long will a title remain in my Cart?
• How many titles can I have checked out at the same time?
• How many days do I get to keep titles I check out?
• How do I specify my preferred lending period(s)?
• Can I return items?
• Can I renew the items I have checked out?
• What happens when I place a title on hold?
• How many items can I place on hold at the same time?
• When a hold becomes available for check out, how long do I have to check out the title before the hold expires?
• How do I cancel a hold?
• How do I change the email address that I entered when I placed a hold?
• What is 'My Wish List'?
• How do I add a title from 'My Wish List' to my Cart?
• After I check out a title will it be removed from 'My Wish List'?
• I was issued a new library card number and I don't see my checkouts/holds? What should I do?

What is 'My Cart'?

When you find an available title that you want to check out, click 'add to cart' to put the title in your Cart. When the title is in your Cart, it remains available for you to check out. Titles added to your Cart are removed after 30 minutes.

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How many titles can I have in my Cart at the same time?

You can have up to 12 titles in your Cart at the same time. You can remove a title from your Cart by clicking its 'remove' link.

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How long will a title remain in my Cart?

Once you add a title to your Cart, it will remain there for 30 minutes before it is automatically removed.

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How many titles can I have checked out at the same time?

You can have up to 10 titles checked out at any given time.

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How many days do I get to keep titles I check out?

Lending periods can vary from title to title. Additionally, you can set personalized default lending period(s) on a format-by-format basis at the 'Lending Periods' page. Click here to specify your personal lending period(s).

Additionally, you can select a lending period on a title-by-title basis. In the course of checking out any title, you will have the option to select a different lending period for that specific title.

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How do I specify my preferred lending period(s)?

You can select a lending period when checking out a title at the standard site. You can also set personalized default lending period(s) on a format-by-format basis at the 'Lending Periods' page. The mobile version of this site uses the default lending period you specify at the 'Lending Periods' page.

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Can I return items?

EPUB and PDF eBooks can be returned using Adobe Digital Editions from a computer

EPUB eBooks and MP3 audiobooks can be returned using OverDrive Media Console v2.4 (or newer) for Android, BlackBerry, and Windows Phone.

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Can I renew the items I have checked out?

Titles cannot be renewed, but you can check them out again if they are available when the checkout period ends.

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What happens when I place a title on hold?

A title you place on hold will be reserved for you to check out once it becomes available. When the title is available for you, we will email you instructions on checking the item out. The item will be held for you for 4 days after we email you notice that the title is available.

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How many items can I place on hold at the same time?

You can place up to 10 titles on hold at a time.

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When a hold becomes available for check out, how long do I have to check out the title before the hold expires?

When the title is available for you, we will email you instructions on checking the item out. The item will be held for you for 4 days after we email you notice that the title is available.

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How do I cancel a hold?

1. Login to your account.
   The 'My Downloadable Account' page is displayed.
2. Click the 'My Waiting List' link.
   The titles that you have currently placed on hold are displayed.
3. Click a title's 'Remove' link to cancel the hold.

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How do I change the email address that I entered when I placed a hold?

1. Login to your account.
   The 'My Downloadable Account' page is displayed.
2. Click the 'My Waiting List' link.
   The titles that you have currently placed on hold are displayed.
3. Click a title's 'Edit' link.
   You are prompted to edit holds information.
4. Enter the new email address in the 'Email address' and 'Confirm Email address' fields.
5. Click 'Submit'.
   The email address for the selected title is updated.

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What is 'My Wish List'?

When you find a title that you are interested in, including titles that have not yet been released, you can click 'add to wish list' to put the title on your 'My Wish List'.

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How do I add a title from 'My Wish List' to my Cart?

1. If a title on 'My Wish List' is available for check out, click the 'add to cart' button.
   The title is added to your Cart.
2. Click 'Proceed to Checkout' to check out the title.

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After I check out a title will it be removed from 'My Wish List'?

No. Titles remain on 'My Wish List' after they are checked out so that you may reference them again if desired. To remove a title from 'My Wish List', click the title's 'Remove' link.

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I was issued a new library card number and I don't see my checkouts/holds? What should I do?

To transfer your existing checkouts and holds to your new account, please contact support with your new library card number, your previous library card number, and your email address.

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